We want you to love your purchase. If something didn't go right, here's how we fix it.
Damaged, defective or wrong item
If your product arrived broken, defective or isn't what you ordered, message us within 7 days of delivery with your order number and a photo. We'll send you a replacement or a full refund, at no cost to you, and in most cases without needing to return anything.
If you changed your mind
- You have 30 days from delivery to request a return.
- For hygiene and safety reasons, the product must be unopened, unused and in its original packaging with the seal intact.
- Return shipping costs are your responsibility.
How to request a return
- Email us at bussinesle1516@gmail.com or message us on WhatsApp with your order number and the reason.
- We'll reply with instructions and the return address. Please don't send the product before receiving these instructions.
- Once we receive and inspect the product, we'll confirm your refund.
Refunds
We refund to your original payment method within 5 to 10 business days after approval. When it shows up depends on your bank.
Cancellations
You can cancel your order free of charge within 12 hours of purchase, as long as it hasn't shipped yet. After it ships, our return policy applies.
We don't accept returns on
- Opened, used or unpackaged products, unless they arrived damaged or defective.
- Final-sale items marked "non-returnable".